Re: [Unicum]

Lufthansa the best?????

Here is my story - draw your conclusion.

Sometime in April I bought a ticket from Philadelphia to Budapest, through an online discount agency for a Lufthansa flight in the range of $1400. The agency charged my credit card,  -- and in about 10 days I discovered that Lufthansa also charged my card for the same amount. This is paying twice for the same item. (Just imagine how strange this is - like you buy e.g. a pair of adidas sneakers and a few days later the company adidas also charges your card.)

Lufthansa charged me without sending a notification, a bill or receipt - without contacting me at all. Of course I called them, asked straightforward questions and got some mumbling, which I may summarize as "you will see what happens yourself" Practically nothing. So I called my credit card company (luckily I paid with credit card) and reported an unrecognizable charge from Lufthansa. I felt I paid the online travel agency, but I bought nothing from Lufthansa directly. They took the Lufthasa charge off -- and as a response,  Lufthansa cancelled my ticket, even though it was paid. Again -- they cancelled my ticket without notifying me in any form of communication - I figured it, because I checked my travel status, because I had a bad feeling. I contacted Lufthansa again - and agai I got nowhere with them. I could not believe it was Lufthansa, the company I regarded so highly before.I paid a lot of money for an airline ticket - and the flight status on the web showed it was cancelled. (the ticket was cancelled, not the flight.)

Before you ask, of course I tried to contact the travel agency (edreams.com) but they have no contact information, no email, no chat, no phone number - nothing.

I understand that the agency must be a phony one, but the way Lufthansa "handled" the situation is completely unacceptable.

Finally I cancelled the edreams purchase also through my credit card and booked a completely different British airways ticket.

edreams still has no contact info on the web - except of a phone number that does not work. I sent a message through their facebook page in May, and I got an email answer from them 3 days (!!!) ago, saying that this is all the fault of Lufthansa. This means they are still in business somehow. I also posted negative review about them and also about Lufthansa at BBB. I was surprised to see how many negative reviews Lufthansa had in 2020.

Sorry for the long story, I am only publishing it as a warning, so that we all have to be vigilante, double check our purchases, because even decent companies behave very badly during today economic situation. And I do not regard Lufthansa as a decent company any more.

Lilla Hudoba

On Wed, Feb 10, 2021 at 5:43 PM Gretchen Dunn <gdunn1903@gmail.com> wrote:

I agree—and  Lufhansa also goes through Munich.

Gretchen Dunn

On Feb 10, 2021, at 5:34 PM, Andrea Abraham <andrea.m.abraham@gmail.com> wrote:

I only trust Lufthansa, changing planes in Frankfurt.

Also, it's not listed anywhere, but I talked to Lufthansa and they require a negative test for Frankfurt, even if you just go through transit...

On Wed, Feb 10, 2021 at 3:49 PM Lada Rossmeissl <konakovalada@gmail.com> wrote:

Good afternoon everyone!

When you flights to Hungary what connecting flights you use in time of pandemic? Should we do test for coronavirus prior this flight?

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256-4655Gretchen Dunn MA CMA

gdunn1903@gmail.com

6102 85th Place

New Carrollton MD 20784

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