ACM Strategies is hiring a Director of Client Services
ABOUT ACM STRATEGIES
ACM Strategies is the offensive coordinator for the progressive movement. We're an award-winning, women-led firm that specializes in building digital campaigns that educate, inoculate, and turn people into activists. We're dedicated to building a more equitable America where everyone can thrive, regardless of their identity or economic status. Our clients include labor unions, nonprofits, coalitions, and advocacy groups that are committed to making our country a better place to live and work. To learn more about what it's like to work at ACM Strategies, the benefits we provide, and what success and a typical week would look like in this position please visit our careers page: https://www.acmstrategies.com/careers
THIS JOB
The Director of Client Services is a full-time, permanent job that can be done remotely from anywhere in the United States. The starting salary range for this position is $85,000 to $90,000 per year, depending on experience.
The Director of Client Services is responsible for:
Managing digital strategy projects from kickoff to completion
Managing a team of 3-5 direct reports including delegating work assignments, setting clear expectations, conducting weekly 1-on-1s, and giving feedback
Growing and sustaining client relationships. Our clients know us for our superior service, and you'll lead our team to communicate effectively, anticipate needs, and surpass goals.
Collaborating with ACM Strategies' President to grow the firm by pursuing leads, writing proposals, and giving presentations to prospective clients
Leading weekly check-in calls with clients and supervising the delivery of monthly reports
Providing data-driven insights and creative recommendations to maximize the impact of our clients' movement building, fundraising, and electoral campaigns
REQUIREMENTS
Your experience:
At least 5 years of relevant experience, including experience with a firm or agency
Demonstrated ability to deliver digital projects on time and without errors
Demonstrated ability to maintain and grow relationships
Experience managing people, including giving actionable feedback
Digital advertising experience
Experience using a wide range of digital tools and technology including Action Network, ActBlue, EveryAction, Mobile Commons, WordPress, Canva, Sprout Social, iMovie, Copper, and/or similar tools
Your ability:
A solid understanding of the progressive movement and a commitment to building a more just and equitable world
Superior verbal and written communication skills
Excellent people skills and cultural competence
Extraordinary attention to detail, including spelling, grammar, punctuation, and brand styles
Strong project and time management skills, including the ability to juggle multiple projects and deliver on tight deadlines in a fast-paced environment
Ability to make decisions and solve problems independently, effectively, and creatively
Ability to remain calm and focused under pressure
Comfort working remotely with a team across several different time zones, using tools such as Slack, Asana, Zoom, and Google Docs
We hope you bring one or more of these bonus skills:
Fluency or proficiency in Spanish
Experience working with political campaigns
An eye for good design
Experience working with a small team, where responsibilities may change quickly
TO APPLY
Send a letter of interest and résumé to team@acmstrategies.com with the subject line "Director of Client Services 2022." Applications will be considered on a rolling basis.
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