(Career Progress) Client Services Training Specialist

Are you passionate about helping Democrats, progressives and non-profits succeed and do more good in the world? Do you have video production and editing skills? Do you have experience training people, including activities such as mentoring, tutoring and/or software support?

If so, we'd love to talk to you about joining the NGP VAN and EveryAction team – to help put together our new training offerings for our digital, non-profit and political clients. The position is partly focused on helping build out and maintain our training video production and partly on performing on-going live client training, either via webinar or in person.

What You're Good At

• Previous experience teaching or training in the software industry, especially for nonprofits.
• You've previously helped create and develop multimedia (audio/video) content for customer stories, training videos, internal company announcement videos, external promotional social videos, product marketing videos, recruiting videos, or similar content.
• You're detail-oriented, great at following up and don't let things slip through the cracks.
• You're not afraid to help script, storyboard, set deadlines and select optimal forms of media for projects, as well as can work independently, as well as part of a team, to establish project deliverables.
• You can easily collaborate with internal team members and stakeholders to help facilitate the creation of multimedia content.
• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology generally, and are willing to work with lots of different orgs who need our help.
• You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

Bonus Points

• You have experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
• You have used NGPVAN, MyNGP, EveryAction, VAN and Votebuilder (or their competitors) as part of your day-to-day responsibilities.
• Experience in customer relations or an equivalent field, though not required, is valued;
• You have a network of friends in the campaign or nonprofit technology world.
• Familiarity with HTML/CSS, MS Access, MS SQL Server, and/or writing SQL queries always a bonus.
• The position is posted for our Somerville, MA office, but could be in our Washington, DC headquarters.

About Us

EveryAction/NGP VAN is a technology company whose team members do exciting and meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.

Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.  NGP VAN is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 10 years. Inc. Magazine also recognized us as one of the 50 Best Places to Work in 2016.

We were named one of the Coolest Companies of 2016 by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote "NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it." We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.

To Apply

Submit your application via our online form.  Links to all our open positions are posted at https://www.everyaction.com/careers. '

NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We're committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

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