Are you passionate about helping nonprofits do more good in the world? Do you have a good understanding of online and offline fundraising, and a knack for helping people solve problems?
If so, we'd love to talk to you about joining the EveryAction team to help nonprofits better use our fundraising, organizing and digital products.
EveryAction is looking for a Vice President for Account Management to focus on our enterprise-level accounts and ultimately ensure their happiness. The position is responsible for managing a team of account managers, delivering excellent customer service, and successfully collaborating with other teams throughout the company to improve our products and services.
Our Account Managers guide nonprofits through their first few months on the EveryAction platform, serving as a change manager for their transition, and helping them move their fundraising, digital marketing, organizing and/or compliance programs onto our tools.
The position will work out of our DC office, alongside an experienced team that is already supporting great clients like the Planned Parenthood, United Nations Foundation, Victory Fund, NAACP, Everytown, Comic Relief, Audubon, Environmental Defense Fund, AFL-CIO, SEIU, NextGen America, and Rock the Vote.
Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.
What You're Good At
- You have experience in leading client management teams, and have a history of overseeing teams providing exceptional customer service.
- You have experience with budgeting, allocation, and utilization for a team of service-oriented professionals.
- You have a demonstrated background escalating client concerns.
- You are focused on great process to ensure smooth experiences for our clients and staff.
- You have experience working with nonprofits and a solid understanding of nonprofit online and offline fundraising strategy.
- You can work across a number of cross-functional teams to get the job done.
- You have excellent presentation skills and experience leading meetings with senior-level staff.
- You're comfortable managing a team but not afraid to dig in and do the work yourself.
- You're detail-oriented, great at following up and don't let things slip through the cracks.
Bonus Points
- Have used any EveryAction, NGP or VAN tools in the past.
- Experience working with organizing and political campaigns.
- Experience working for a software as a service (SAAS) company, or at an agency that uses multiple software platforms.
- Experience with on-boarding new clients.
- Basic understanding of Agile software development and SCRUM.
About Us
NGP VAN is a technology company whose team members do exciting and meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.
Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance. NGP VAN is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 10 years. Inc. Magazine also recognized us as one of the 50 Best Places to Work in 2016.
We were named one of the Coolest Companies of 2016 by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote, "NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it." We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.
Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.
NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We're committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.
To Apply
Submit your application via our online form. Links to all our open positions are posted at https://www.everyaction.com/careers.
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