(Career Progress) LCV is Hiring a Membership and Online Engagement Assistant!

Hi all – recirculating as the deadline to apply is Monday, January 7^th!

 

LCV’s membership team is hiring for a Membership and Online Engagement Assistant. The full description is included below.

 

Thanks!

 

Frances

Title: Membership and Online Engagement Assistant

 

Status: Non-exempt

 

Reports To: Director of Online Systems

 

Positions Reporting to this Position: None

 

 

General Description:     

 

The League of Conservation Voters (LCV) works to turn environmental values into national, state and local priorities. LCV, in collaboration with our state LCV partners, advocates for sound environmental laws and policies, holds elected officials accountable for their votes and actions, and elects pro-environment candidates who will champion our priority issues.

LCV’s work to protect and advocate for the environment reflects the organization’s commitment to racial, social and environmental justice. Engaging communities of color among other key constituencies for the environment is an organizational priority. Within the organization, we aim to create a workplace culture and policies and practices that demonstrate how we value equity and inclusion.

 

We are seeking a Membership and Online Engagement Assistant who will serve as the primary liaison between the organization and our growing membership; support the Director of Online Systems in setting up fundraising and advocacy email communications; and assist with some content creation for emails. This role helps inform the direction and content of our membership communications by incorporating member feedback. The ideal candidate is adept at staying organized in a fast-paced work environment and responsive and courteous in managing member inquiries. As a part of the Membership and Online Engagement team, the Assistant will assist with building email audiences, updating our internal database, and minor reporting requests if needed. Along with the rest of the department, the Membership and Online Engagement Assistant is responsible for integrating racial justice and equity in our content and communications as part of the department’s strategic plan goals for the organization.

 

Responsibilities:

• Respond to member inquiries via phone, including donation receipts and cancellations and answering general questions.
• Update Salesforce CRM with member contact information changes as needed.
• Manage LCV’s Feedback email account; monitor and respond to feedback from LCV members via email about our campaigns and messaging.
• Provide regular updates to the department and organization on members concerns and feedback, including weekly Feedback Reports.
• Set up fundraising and advocacy emails, donation forms, advocacy alerts, and surveys, under the direction of the Director of Online Systems.
• Assist the online program by generating reports, creating email audience queries, and uploads and exports.
• Participate and actively engage with the Membership and Online Engagement department’s internal working groups on racial justice and equity.
• Monitor LCV’s Facebook Messenger and other social media inboxes, as needed.
• Post and update content as needed on LCV and LCVEF websites.
• Other duties as assigned, including administrative assistance as needed.

 

Qualifications:

• Work Experience: At least one year of work or internship experience required. Prior customer service experience essential. Experience with nonprofits, political organizations, or digital work preferred. Background in environmental issues preferred. Experience with Salesforce, CRM, CMS, HTML or other coding, email programs (Convio, Salsa, etc.) or digital marketing programs, like IBM Watson Campaign Automation, are preferred.

 

• Skills: Excellent customer service skills; ability to communicate effectively and respectfully with individuals outside the organization; highly organized and attentive to details; capable of self-direction and able to take ownership of routine tasks; excellent written and oral communications skills; adept at maintaining systems for easy access to information and data; strong sense of teamwork and community; works well in a fast-paced environment; able to handle multiple tasks under pressure of deadlines; demonstrates strong judgement.

 

• Cultural Competence: Shares our commitment to increasing racial diversity in our movement
  and organization, integrating racial justice and equity into the work we do, and ensuring an inclusive organizational culture.
• Conditions: This position is based in Washington, D.C.

 

To Apply:  Send cover letter and resume to hr@lcv.org with “Membership and Online Engagement Assistant” in the subject line by January 7, 2019. No phone calls please.

 

LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace.