TITLE: Community Manager
Location: Remote
Salary Range: $61,000 - $66,000
OVERVIEW
We The Action (WTA) seeks a Community Manager. The Community Manager will utilize their organizing expertise to strengthen WTA's impact and ensure a positive experience for lawyers on the platform. Supporting WTA's goal to become the go-to destination for lawyers seeking the most meaningful and highest-impact pro bono opportunities, this remote role will lead the strategy and execution of initiatives to foster a vibrant, active, and engaged online community of over 52,000 volunteer lawyers. Responsibilities include enhancing volunteer experience, increasing participation, and championing pro bono efforts. This role will report to WTA's Associate Director, Legal Partnerships.
ABOUT WE THE ACTION
We The Action is a community of volunteer lawyers working to advance social justice. Through the We The Action platform, lawyers can easily find and volunteer for projects they care about from hundreds of nonprofits. We The Action's nonprofit partners utilize this pro bono legal support to fight for voting rights, protect immigrant communities, advance rare disease research, and more.
ABOUT CIVIC NATION
Civic Nation is a nonprofit ecosystem for high-impact organizing and education initiatives working to build a more inclusive and equitable America. Civic Nation shifts culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders and influencers to tackle some of our nation's most pressing social challenges. Civic Nation is home to seven national initiatives and campaigns: ALL IN Campus Democracy Challenge, Change Collective, It's On Us, Online for All, SAVE On Student Debt, We The Action, and When We All Vote.
YOUR IMPACT
Manage the volunteer user experience, from welcoming new lawyers to We The Action, to helping them find projects, to routine check-ins to promote engagement and project completion;
Write succinct and compelling personalized emails about pro bono projects, motivating community members to take action, while ensuring priority projects are filled within two weeks;
Design and facilitate activities and communications to foster deeper engagement within our community of lawyers (examples could include virtual programing, office hours, and volunteer meetups);
Build and maintain relationships with WTA's most active volunteers, identify ways to enhance their experience, empower them to serve as ambassadors for WTA, and share their stories to mobilize other volunteers;
Track, maintain, and analyze user experience and engagement data to improve the community experience over time;
Provide technical support to help volunteers navigate the platform effectively;
Collect testimonials and user feedback to support internal and external reports and fundraising efforts;
Research and implement best practices for volunteer satisfaction and retention;
Independently seek opportunities to build and improve WTA's community and platform by assessing needs and making concise recommendations; and
Support legal partnerships by identifying geographical and expertise gaps in our community to enhance recruitment and growth opportunities.
YOUR EXPERIENCE
3+ years of relevant community engagement experience in a professional setting, such as nonprofit work, community organizing, campaigns, or the corporate sector;
Experience providing exceptional customer service, resolving inquiries effectively to increase volunteer retention;
Demonstrated expertise coordinating and managing virtual events, including content development, outreach, facilitation, and evaluation; and
Familiarity with digital marketing strategies and tools (e.g., social media platforms and email marketing) particularly as they relate to community engagement and outreach initiatives.
YOUR COMPETENCIES
Excellent communication skills, able to deliver our message concisely;
Passionate about our mission and volunteerism;
Able to build and maintain positive relationships with volunteers, fostering a sense of community while creating opportunities for participation, recognition, and feedback;
Ability to work independently and remotely while collaborating with other departments and as a member of a national team;
Comfortable working with and quickly learning new technology;
Customer service-oriented, capable of handling challenges in a positive manner;
Highly organized, detail-oriented, reliable, and a creative problem-solver;
Forward thinking and able to anticipate volunteer and/or team needs; and
Has a healthy mix of idealism, good judgment, and practicality, as well as personal kindness, diplomacy, good humor, and generosity of spirit.
SALARY & BENEFITS
The Washington, DC-based salary range for this position is $61,000 - 66,000 (will be adjusted for cost of labor for the incumbent's work location) annually, commensurate with experience. Our comprehensive benefits plan includes 100% employer-paid health, dental, and vision insurance for employees, flexible paid time off, paid family & medical leave, access to a 401k plan, and more.
PROCESS TIMELINE
Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):
February 24 – 28: First-Round Interviews: Introductory Call
March 10 - 14: Second-Round Interviews: Leadership & Assessment
March 24 - 31: Final Interviews
April 7 - 11: Hiring Decision announced
All candidates will be notified via email of the status of their application on or before the completion of the search.
TO APPLY
To apply, submit a cover letter and resume below. The cover letter, addressed to {Sara Wilson}, should be concise (no more than 1 page), compelling, and include how your community engagement experience would increase volunteer participation at We The Action. Applications will be accepted on a rolling basis.
At Civic Nation, diversity, equity, and inclusion are directly aligned with the fundamental belief that people are inherently capable but often lack opportunity. We know that a diverse workforce allows us to see problems in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.
--
*FOLLOW DC CAREER PROGRESS!
http://groups.google.com/group/dccareerprogress
http://on.fb.me/dccareerprogress
http://twitter.com/dcareerprogress
http://www.networkforprogress.com/careerprogress
(includes networking, job and other career sites)
+ NETWORK FOR PROGRESS & COMM TECH FOR PROGRESS VIA EMAIL, FACEBOOK & TWITTER!
http://www.networkforprogress.com/get-updates/
You received this message because you are subscribed to the Google
Groups "Network For Progress Career Networking" group.
To switch to a Daily Digest Email or more options, visit this group at
http://groups.google.com/group/dccareerprogress?hl=en
To post to this group, send email to
dccareerprogress@googlegroups.com
To unsubscribe from this group, send email to
dccareerprogress+unsubscribe@googlegroups.com
---
You received this message because you are subscribed to the Google Groups "DC Career Progress" group.
To unsubscribe from this group and stop receiving emails from it, send an email to dccareerprogress+unsubscribe@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/dccareerprogress/877a915e-0658-4771-bce4-2ca5ce55faf2n%40googlegroups.com.
