Are you passionate about helping progressives do more good in the world by providing them with the tools to make a greater impact? Do you have deep connections within the progressive community and a knack for problem-solving? If so, we'd love to talk to you about joining the NGP VAN and EveryAction team – bringing nearly two decades of world class organizing, fundraising, advocacy, and engagement tools to our clients.
This dual-role position, based in our Somerville, MA office, will work 75% of the time with the Client Services team to help support Democratic campaigns, parties, PACs, and progressive organizations using our software to make the world a better place. Our staff aren't just people who do support or training, they are expert practitioners who make our clients more effective in their social missions.
The Client Support Assistant will also spend about a quarter of their time making NGP VAN's Somerville office a fun place to work. If you enjoy planning parties and getting to know all your coworkers, then this is the job for you.
This entry level job is a perfect way to begin a career at NGP VAN. We believe in promoting from within, and hope the Client Support Assistant will continue to grow at our company.
Responsibilities
Client Support:
- Working with Accounting to track down inquiries about charges, handling bulk refunds, and special refund requests;
- Assisting with basic site configuration and administration changes;
- Performing entry level support tasks for clients, such as responding to emails/cases/tickets for basic issues;
- Other tasks, as assigned, by team management
Operations support:
- Bring the "heart" to the office by planning monthly birthday celebrations, keeping the office stocked with snacks, and dreaming up fun staff events
- Ensure common areas are organized, assist with meeting and event planning, manage office supplies, coordinate travel arrangements
What You're Good At
- You have experience working with organizing, fundraising, advocacy, and engagement tools, for nonprofits, unions, or political campaigns.
- You have used EveryAction, VAN, Votebuilder, or other CRM software, as part of your day-to-day responsibilities.
- You are passionate about progressive causes, and good technology, and are willing to work with lots of different orgs who need our help.
- You have excellent oral and written communication skills, and run towards a person with a problem instead of running away.
- You're invigorated by working in an agile, creative, quick-paced, and collaborative environment;
- You enjoy working across cross-functional teams to get the job done.
- You're detail-oriented, great at following up and don't let things slip through the cracks.
Bonus Points
- Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
- Experience in customer relations or an equivalent field, though not required, is valued;
- You have an established network in the campaign or nonprofit technology world.
- You have familiarity with HTML, CSS, and Javascript.
About Us
NGP VAN/EveryAction is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.
Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.
NGP VAN is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 10 years. In 2016, we were named one of the Coolest Companies by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote "NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it." We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.
How To Apply
Please apply through our careers page, found here.
Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.
NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We're committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.
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